IT Support Specialist - Bali

Join Electronic City Indonesia as an IT Support Specialist in beautiful Bali! We are seeking a detail-oriented and technically skilled professional to ensure seamless operation of our IT infrastructure. In this role, you will play a critical part in maintaining, troubleshooting, and optimizing our IT systems, ensuring minimal downtime and maximum productivity for our team. With a focus on customer service and technical excellence, you will be the go-to expert for all things IT in our office.

As an IT Support Specialist at Electronic City Indonesia, you will be responsible for a wide range of tasks, including hardware and software troubleshooting, network management, and user support. You will work closely with our team to resolve IT issues promptly and efficiently, using tools like ServiceNow, Zoho, and Microsoft 365. This role offers a unique opportunity to work in a dynamic and innovative environment, where your technical skills and problem-solving abilities will be put to the test.

If you are a passionate IT professional with a strong background in IT support and a desire to make a difference, we invite you to apply. Join us in Bali and be part of a team that values technical expertise, customer service, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.
• Manage and monitor network infrastructure, ensuring optimal performance and security.
• Assist in the implementation and maintenance of IT systems and applications.
• Document IT processes and procedures to ensure knowledge sharing and continuous improvement.
• Collaborate with the IT team to ensure the smooth operation of our IT infrastructure.
• Stay updated with the latest IT trends and technologies to provide innovative solutions.
• Deliver exceptional customer service, ensuring user satisfaction and productivity.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support roles.
• Proven experience with IT support tools such as ServiceNow, Zoho, and Microsoft 365.
• Strong knowledge of network protocols, operating systems, and hardware components.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills to interact effectively with employees at all levels.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.

🛠️ Keahlian

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